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Customer Service Ambassador

2 months ago

Miami, United States The University of Miami Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Ambassador to join our team at The University of Miami. As a key member of our Patient Experience team, you will be responsible for providing exceptional customer service and creating a welcoming environment for patients, families, and visitors.

Key Responsibilities
  • Provide First Impressions: Create a positive and professional first impression for patients, families, and visitors by greeting them warmly and providing assistance as needed.
  • Maintain Confidentiality: Maintain patient confidentiality and adhere to HIPAA regulations to ensure the security and integrity of patient information.
  • Enforce Visitor Policy: Enforce current visitor policy and direct patients and visitors accordingly based on screening responses.
  • Assist with Wayfinding: Assist patients and visitors with navigating the hospital and provide directions as needed.
  • Retrieve Wheelchairs: Retrieve wheelchairs as needed to ensure patients and visitors have access to necessary mobility assistance.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent and prior customer service experience is highly desirable.
  • Communication Skills: Possess excellent communication skills, both written and verbal, and be able to communicate effectively with patients, families, and visitors.
  • Teamwork and Adaptability: Be able to work effectively in a fast-paced environment and adapt to changing situations and priorities.
  • Professional Attire: Maintain professional attire and demeanor at all times to project a positive image of The University of Miami.
What We Offer

The University of Miami offers a competitive salary and a comprehensive benefits package, including medical, dental, and tuition remission. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values excellence and innovation.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.