Account Review Specialist

5 days ago


Portland, Oregon, United States Block USA Full time

About the Role

We are seeking a highly skilled and detail-oriented Account Review Specialist to join our team at Block USA. As an Account Review Specialist, you will play a critical role in identifying and reviewing suspicious activity on customer accounts, utilizing your analytical skills to take appropriate action and escalate emerging trends.

Key Responsibilities

  • Account Review and Analysis
    • Review and action accounts in accordance with company policies and procedures.
    • Investigate, monitor, and escalate potential high-risk and/or fraudulent activity related to customers' accounts or transactional activity.
  • Case Management
    • Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.
    • Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.
  • Process Improvement
    • Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses.
    • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls.
  • Knowledge and Skills
    • Moderate knowledge of banking policies, procedures, and governmental regulations.
    • Basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations.
    • Background in making data-driven decisions and managing cases in a Customer Relationship Management (CRM) tool.
    • Ability to utilize internal tooling for account-based reviews.
    • Understanding of transaction monitoring and risk-related behaviors through customer transactions.

Requirements

  • Experience: Minimum 1-2 years of experience in a fraud or prevention role.
  • Internal Experience: Minimum 1-2 years of experience at Block USA.
  • Skill Set & Knowledgebase: Moderate knowledge of banking policies, procedures, and governmental regulations.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.


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