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Account Review Specialist

2 months ago

Portland, Oregon, United States Block USA Full time
About the Role

We are seeking a detail-oriented and analytical Fraud Prevention Expert to join our team at Block USA. As a key member of our fraud prevention team, you will be responsible for identifying and reviewing suspicious activity that has been flagged by internal tooling or through customer escalations.

Key Responsibilities
  • Review and action accounts in accordance with company policies and procedures.
  • Investigate, monitor, and escalate potential high-risk and/or fraudulent activity related to customers' accounts or transactional activity.
  • Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.
  • Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.
  • Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses.
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls.
  • Drive for Results by maintaining and meeting KPIs in productivity and quality assurance.
  • Maintain accountability and awareness of key process changes, system changes, organization, governance structures, and their broader impacts.
  • Account Access, Identity, and Controls (AIC)
    • Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk, and exposure, while protecting the Cash App ecosystem according to company policies.
Requirements
  • Experience:
    • Required: Minimum 1-2 years of experience in a fraud or prevention role.
    • Preferred: Minimum 1-2 years experience in the financial tech industry.
  • Skill Set & Knowledgebase:
    • Moderate knowledge of banking policies, procedures, and governmental regulations.
    • Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations.
    • Background in making data-driven decisions and managing cases in a Customer Relationship Management (CRM) tool.
    • Ability to utilize internal tooling for account-based reviews.
    • Understanding of transaction monitoring and risk-related behaviors through customer transactions.
Benefits
  • Healthcare coverage (Medical, Vision, and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits
About Our Culture

We believe in being fair and are committed to an inclusive interview experience. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

We consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.