Pre-License Training Representative

2 weeks ago


Port Saint Lucie, Florida, United States Teleperformance Full time

About the Role

We are seeking a skilled Pre-License Training Representative to join our team at Teleperformance. As a key member of our team, you will be responsible for providing exceptional customer service and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers

Qualifications

  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • 6 months Call Center experience, preferred
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

What We Offer

At Teleperformance, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer



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