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Pre-License Training Representative

2 months ago

Port Saint Lucie, Florida, United States Teleperformance Full time

About the Role

We are seeking a skilled Pre-License Training Representative to join our team at Teleperformance. As a key member of our team, you will be responsible for providing exceptional customer service and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers

Requirements

  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • 6 months Call Center experience, preferred
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

About Teleperformance

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Why Join Us?

At Teleperformance, we are inspired to deliver only the best in all that we do. We believe that our employees are our greatest asset, and we are committed to providing them with the tools, training, and support they need to succeed. We are an Equal Opportunity Employer and welcome applications from diverse candidates.