Onsite Pre-License Training Specialist
2 weeks ago
About Teleperformance USA
Teleperformance USA is a leading provider of digital business services, dedicated to delivering innovative solutions that empower the world's most recognized brands to enhance their operations sustainably.
With a workforce exceeding 500,000 dedicated professionals proficient in over 300 languages, our extensive reach and local expertise enable us to positively impact our communities, clients, and the environment.
Benefits of Working with Us:
- Comprehensive Training
- Competitive Compensation
- Full Benefits Package (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee Wellness and Engagement Programs
About Your Role
In this position, you will play a vital role in enhancing customer experiences by addressing inquiries and providing effective solutions. You will thrive in a collaborative environment, interacting with diverse individuals and facing new challenges daily.
As a Pre-Licensed Representative, your primary duty will be to address various customer questions, issues, and concerns with creativity and professionalism.
Your Responsibilities Include:
- Managing and responding to all customer inquiries with care
- Delivering exceptional customer service through active listening
- Handling confidential customer information with sensitivity
- Aiming for first-call resolution by being proactive
- Communicating effectively with customers
Qualifications
We seek individuals who are motivated to deliver excellence in every aspect of their work.
- Minimum of 6 months of customer service experience
- Must be over 18 years of age
- Typing speed of at least 25 words per minute
- High School Diploma or GED
- Comfortable using desktop computer systems
- Strong oral and written communication skills
- Preferred: 6 months of call center experience
- Logical problem-solving abilities
- Availability for various shifts
- Proficient in Windows operating systems
- Strong organizational and prioritization skills
Our Commitment
At Teleperformance USA, we strive to create an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work each day. We believe that a happy and healthy workforce is more productive, creative, and engaged.
We are dedicated to fostering a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated.
Equal Opportunity Employer
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