Service Engagement Representative

1 week ago


Evansville, Indiana, United States AT&T Full time

Position Overview:

Seize the chance to advance your career in a dynamic environment Engage with our management team and discover the possibilities of a career with AT&T.

Role Summary:

As a pivotal member of our customer service team, you will be at the forefront of our operations, providing assistance through both telephone and virtual interactions. This hybrid role allows you to work in the center several days a week while also having the flexibility to work from home on designated days.

Key Responsibilities:

  • Utilize various communication tools to assist customers effectively.
  • Resolve inquiries related to our extensive range of products and services.
  • Handle complex customer issues, including technical support and billing inquiries.
  • Engage with third-party vendors to ensure customer satisfaction.
  • Proactively identify and address service faults.

Work Environment:

This position requires a reliable internet connection and a dedicated workspace that meets our standards for remote work. You will receive the necessary equipment to perform your duties efficiently.

Qualifications:

We are looking for candidates with:

  • A minimum of one year of experience in customer service.
  • Strong communication skills, both verbal and written.
  • Ability to navigate various technical systems and tools.

Compensation and Benefits:

We offer a competitive salary along with a comprehensive benefits package that includes health coverage, retirement plans, and employee discounts on services.

Career Development:

Join us to enhance your skills and grow your career in a supportive environment where opportunities for advancement are abundant.



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