Guest Services Representative

1 week ago


Evansville, Indiana, United States BC LYND Hospitality Full time

Position Overview:

The Guest Services Representative at BC LYND Hospitality plays a crucial role in ensuring a positive experience for all guests. This position is vital for managing guest interactions from the moment they arrive until their departure.

Key Responsibilities:
  • Location: Evansville, IN
  • Employment Type: Full-Time/Part-Time
  • Education Requirements: High School diploma or equivalent is mandatory
  • Travel Requirements: None
  • Shift Availability: Flexible
  • Industry: Hospitality
Role Description:

The Guest Services Representative is responsible for delivering outstanding service to guests during their stay. This includes managing check-ins and checkouts, addressing guest inquiries, and ensuring a seamless experience throughout their visit.

Qualifications:
  • Education & Experience:
    - Relevant coursework in hospitality is advantageous
    - Previous experience in a hotel or similar environment is preferred
    - Proficiency in computer systems is required
    - Background in customer service is beneficial
  • Physical Requirements:
    - Must be able to stand for extended periods
    - Flexibility in scheduling may be necessary
  • Work Environment:
    - Primarily indoor settings with occasional outdoor tasks
General Expectations:
  • Exhibit a friendly and welcoming attitude
  • Communicate effectively with both guests and team members
  • Demonstrate the ability to prioritize and manage multiple tasks
  • Participate in mandatory training sessions
  • Adhere to grooming and appearance standards
  • Follow hotel policies and procedures
  • Utilize problem-solving skills to enhance guest satisfaction
  • Maintain confidentiality of guest information
  • Proactively address guest needs
  • Perform additional duties as required
Essential Duties:
  • Welcome guests in accordance with hospitality standards
  • Manage phone system operations
  • Respond to guest inquiries in a timely manner
  • Facilitate efficient check-in and check-out processes
  • Utilize front desk management software
  • Complete assigned tasks promptly
  • Ensure a tidy and organized workspace


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