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Guest Services Representative

2 months ago

Evansville, Indiana, United States BC LYND Hospitality Full time

Position Overview for the Guest Services Representative at BC LYND Hospitality

Job Details:
  • Location: Not specified
  • Position Type: Full-Time/Part-Time
  • Education Level: None required
  • Travel Percentage: None
  • Job Shift: Flexible
  • Job Category: Hospitality - Hotel
Role Summary:

The Guest Services Representative plays a crucial role in ensuring a memorable experience for guests at BC LYND Hospitality. This position is dedicated to delivering outstanding service during the check-in process, throughout the guest's stay, and during checkout. Additionally, this role focuses on optimizing room revenue and occupancy rates.

Qualifications:
  • Education & Experience:
    - Relevant college coursework is advantageous
    - Prior experience in hospitality or a related field is preferred
    - High School diploma or equivalent is mandatory
    - Proficiency in computer systems is essential
    - Background in customer service is beneficial
  • Physical Requirements:
    - Must be adaptable to a flexible schedule
    - Capability to stand for extended periods
  • Work Environment:
    - Combination of indoor and outdoor hotel settings
Essential Responsibilities:
  • Maintain a welcoming and friendly atmosphere for guests
  • Communicate effectively with both guests and team members
  • Demonstrate the ability to manage multiple tasks efficiently
  • Participate in mandatory meetings and training sessions
  • Uphold high standards of personal grooming
  • Adhere to hotel policies and regulations
  • Enhance productivity through problem-solving skills
  • Address guest and operational concerns with professionalism
  • Ensure confidentiality of guest information
  • Proactively respond to guest needs
  • Perform additional duties as required
Key Duties:
  • Greet and assist guests in accordance with hotel standards
  • Manage PBX console operations
  • Respond to guest inquiries in a timely manner
  • Facilitate efficient check-in and check-out processes
  • Utilize Front Desk computer systems effectively
  • Complete assigned shift tasks promptly
  • Maintain a tidy and organized work area