Clinical Business Operations Specialist

2 weeks ago


Miami, United States The University of Miami Full time
Job Summary

We are seeking a highly skilled Clinical Business Operations Specialist to join our team at the University of Miami's Bascom Palmer Eye Institute. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient delivery of patient care services.

Key Responsibilities
  • Provide administrative and receptionist support to patients and staff, including answering incoming calls, managing patient flow, and acquiring necessary patient care and records.
  • Assist patients in a courteous, efficient, and professional manner, ensuring adherence to divisional and departmental service standards.
  • Collaborate with Clinical Business Operations Representatives to resolve complex problems related to pre and post care, and provide guidance and support as needed.
  • Manage patient demographic information, insurance details, and referral numbers, and review clinical records for completeness.
  • Answer multiple telephones, respond to inquiries, and direct calls to the appropriate staff member, documenting messages in the relevant software.
  • Provide coverage for responsibilities of co-workers as needed, and work cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Requirements
  • High school diploma or equivalent required; relevant experience preferred.
  • Minimum 3 years of relevant experience in a healthcare or administrative setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Skilled in data entry, with minimal errors, and able to work independently and/or in a collaborative environment.
What We Offer

The University of Miami offers a competitive salary and a comprehensive benefits package, including medical, dental, and tuition remission. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and professional development opportunities.

UHealth-University of Miami Health System is a leading academic medical center, providing cutting-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. We are proud to serve South Florida, Latin America, and the Caribbean, and are committed to delivering exceptional patient care and service.



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