Current jobs related to Clinical Business Operations Specialist - Miami - The University of Miami

  • Business Operations Specialist

    1 week ago

    Miami, Florida, United States Tailored Management Full time

    Job Title: Business Operations SpecialistAt Tailored Management, we are seeking a highly detail-oriented and quantitative Business Operations Specialist to help drive operational excellence for the Monetization Partnerships team.Key Responsibilities:* Drive sales operations and processes that enable partner-facing and client-facing teams to make strategic...

  • Medical Assistant

    2 months ago

    Miami, Florida, United States Clinical Care Full time

    Job SummaryClinical Care Medical Centers is seeking a highly skilled and compassionate Medical Assistant to join our team. As a Medical Assistant - Clinical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our healthcare providers in a fast-paced clinical environment.Key ResponsibilitiesPre-Visit Planning:...

  • Business Operations Specialist

    1 week ago

    Miami, Florida, United States 8020REI Full time

    Job DescriptionWe are seeking a detail-oriented and creative Business Operations Specialist to work closely with our Chief Operations Officer and CEO. The ideal candidate will have a strong engineering background, a solid understanding of business operations, and a passion for leveraging technology to drive efficiency.This role demands a high level of...

  • Business Operations Specialist

    3 weeks ago

    Miami, Florida, United States Tundra Technical Solutions Full time

    Job Title: Business Operations SpecialistWe are seeking a highly detail-oriented and quantitative Business Operations Specialist to help drive operational excellence for the Monetization Partnerships team.This person will be responsible for driving sales operations and processes that enable partner-facing and client-facing teams to make strategic...

  • Business Operations Specialist

    4 weeks ago

    Miami, Florida, United States Public Health Trust of Dade Co Full time

    Job SummaryThe Business Support Specialist plays a vital role in ensuring the smooth operation of our department. This position requires a high level of administrative expertise, with a focus on providing exceptional support to our team members and stakeholders.Key ResponsibilitiesProvide advanced administrative assistance to the department, including...

  • Clinical Business Operations Representative

    4 weeks ago

    Miami, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami/UHealth department of Neurology is seeking a highly skilled Clinical Business Operations Representative to join their team at the UHealth Medical Center. This is a full-time position that requires strong administrative and communication skills.Key ResponsibilitiesFacilitate the prompt resolution of problems related to pre...

  • Business Operations Specialist

    1 week ago

    Miami, Florida, United States Public Health Trust of Dade Co Full time

    Job SummaryThe Business Support Specialist role at the Public Health Trust of Dade Co is a dynamic position that requires a high level of administrative expertise. This position supports the organization's mission by ensuring timely and efficient execution of administrative tasks, while maintaining regulatory compliance and promoting excellent customer...

  • Clinical Research Operations Coordinator

    2 months ago

    Miami, Florida, United States Clinical Trials Investment Group Full time

    Job OverviewThe Clinical Trials Investment Group is actively seeking a dedicated Clinical Research Operations Coordinator with a strong background in clinical research. Bilingual candidates are preferred.Key Responsibilities:Oversee and coordinate clinical research activities effectively.Provide essential support to investigators in preparing and executing...

  • Business Operations Specialist

    2 weeks ago

    Miami, Florida, United States Public Health Trust of Dade Co Full time

    Job SummaryThe Business Support Specialist plays a vital role in ensuring the smooth operation of the department by providing advanced administrative support. This position requires a high level of organizational skills, attention to detail, and the ability to prioritize tasks effectively.Key ResponsibilitiesProvides daily administrative assistance to the...

  • Business Operations Specialist

    3 weeks ago

    Miami, Florida, United States Alliance Ground International Full time

    Join Alliance Ground InternationalWe are a leading aviation services company with a strong reputation in ground services and business operations. Our team of over 3,000 professionals serves nearly 200 airline customers every day, operating in more than 50 cities across North America.About the RoleWe are seeking a highly skilled Business Analyst to join our...

  • Business Operations Specialist

    1 week ago

    Miami, Florida, United States Alliance Ground International Full time

    Business Analyst Role at Alliance Ground InternationalAt Alliance Ground International, we are seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in supporting our aviation services operations across North America.About the RoleAs a Business Analyst, you will be responsible for analyzing business needs...

  • Business Operations Specialist

    3 weeks ago

    Miami, Florida, United States Aditi Consulting Full time

    Job Title: Business Analyst IIIWe are seeking a highly skilled Business Analyst III to join our team at Aditi Consulting. This role will involve driving operational excellence for the Monetization Partnerships team by analyzing and improving business processes, developing insights from large data sets, and communicating recommendations to senior...

  • Business Operations Specialist

    1 month ago

    Miami, Florida, United States Aditi Consulting Full time

    Job Title: Business Analyst IIIWe are seeking a highly detail-oriented and quantitative Business Analyst to join our team at Aditi Consulting. This individual will be responsible for driving operational excellence for the Monetization Partnerships team.Key Responsibilities:Manage the Configure, Price, Quote process for key clients in Salesforce, co-owning...

  • Business Operations Specialist

    4 weeks ago

    Miami, Florida, United States Aditi Consulting Full time

    Job SummaryWe are seeking a highly detail-oriented and quantitative Business Analyst to help drive operational excellence for the Monetization Partnerships team at Aditi Consulting.Key ResponsibilitiesManage the Configure, Price, Quote process for key clients in Salesforce, co-owning and supporting end-to-end development of data quality workflows.Consult and...

  • Business Operations Specialist

    1 month ago

    Miami, United States US Tech Solutions Full time

    Job Title: Business Analyst IIIJob Location: Miami, FLJob Duration: 12 months contractSummary:The ideal candidate will thrive in a dynamic and fast-paced environment, be comfortable tackling new internal business operational challenges, drive results quickly, have sophisticated project management and communication skills.Key Responsibilities:Own and manage...

  • Business Insights and Analytics Specialist

    1 month ago

    Miami, United States Synergy Business Consulting, Inc. Full time

    Business Insights and Analytics RoleThis role is part of the business and will do deep analysis of business metrics, financial information, and variance analysis. A Master's degree in Business Analytics is highly desirable. The ideal candidate must be able to pull and extract data using SQL and have experience working with Business Intelligence tools to...

  • Clinical Diabetes Specialist

    1 week ago

    Miami, Florida, United States Sequel Medical Technology Full time

    About Sequel Medical TechnologySequel Medical Technology is a pioneering company in the development of next-generation precision drug delivery devices.Job OverviewAs a Clinical Diabetes Specialist, you will collaborate with a Territory Business Leader to successfully launch innovative insulin pumps and future Sequel products.Your primary responsibility is to...

  • Clinical Liaison

    4 weeks ago

    Miami, Florida, United States Select Medical Full time

    Job SummaryWe are seeking a highly skilled Clinical Liaison to join our team at West Gables Rehabilitation Hospital. As a Clinical Liaison, you will play a critical role in developing and nurturing professional relationships with case managers, physicians, and clinicians in acute care hospitals. Your primary responsibility will be to educate staff, patients,...

  • Clinical Liaison

    1 month ago

    Miami, Florida, United States Select Medical Full time

    Job SummaryWe are seeking a highly skilled Clinical Liaison to join our team at West Gables Rehabilitation Hospital. As a Clinical Liaison, you will play a critical role in developing and nurturing professional relationships with case managers, physicians, and clinicians in acute care hospitals.Key ResponsibilitiesDevelop and implement strategies to grow...

  • Clinical Pharmacist

    3 weeks ago

    Miami, Florida, United States University of Miami Full time

    Job SummaryWe are seeking a highly skilled Clinical Pharmacist to join our team as an IT Systems Specialist. This individual will be responsible for designing, developing, implementing, analyzing, supporting, and maintaining the EPIC Willow/Beacon Hematology/Oncology Clinical Application for the UHealth System.Key ResponsibilitiesProvide technical support to...

Clinical Business Operations Specialist

2 months ago

Miami, United States The University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami has an exciting opportunity for a full time opportunity for a Clinical Business Operations Specialist with Bascom Palmer Eye Institute in Miami, Florida.

The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions
  • Assists the department in managing expectations surrounding pre and post patient care.
  • Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
  • Obtains or reviews all patient demographic information, insurance information and referral numbers.
  • Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
  • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
  • Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
  • Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
  • Provides coverage for responsibilities of co-workers when assigned or as need arises.
  • Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
  • Maintains confidentiality of all information.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills, and Attitudes:
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work evenings, nights, and weekends as necessary.
  • Skill in collecting, organizing, and analyzing data.
  • Ability to work independently and/or in a collaborative environment.
  • Commitment to the University's core values.
Department Specific Functions
  • Primarily responsible for providing support to patients in an effort to ensure the successful coordination of care throughout their journey.
  • Maintains a working knowledge of Ophthalmology, medical symptoms, signs, and anatomical systems to identify and differentiate the type and urgency of medical needs.
  • Answers patient phone calls, responds to emails, and monitors EMR in-basket messages and tasks in a timely manner, addressing and documenting patient inquiries and communications.
  • Completes initial call resolution and escalates inquiries as needed to key departments to ensure proper resolution.
  • Acts as the first point of escalation for managing service recoveries, complaints, and queries as necessary.
  • Manages requests regarding medications/prescription refills, reports side effects to provider, and shows good judgment and understanding of the common problems associated with medications.
  • Assists clinical support staff in updating Care Teams in the EMR. Maintain general department knowledge of the Uhealth Insurance Contract Summary and referral requirements.
  • Assists in scheduling patients as needed and follows up with patients who cancel, reschedule, or do not show up for their appointments to ensure an appropriate continuum of care.
  • Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
  • Identifies and resolves barriers to care.
  • Follows up on requests in a timely manner and communicates the status of inquiries to the requestor.
  • Promotes patient utilization and understanding of the EMR patient portal for electronic communications, test results, pre-appointment documentation, etc.
  • Reviews new materials and department updates (via email or reference guides) and integrates new knowledge into service delivery.
Knowledge, Skills, and Attitudes:
  • General knowledge of office procedures and operations.
  • Ability to maintain effective interpersonal relationships.
  • Ability to process and handle confidential information with discretion.
  • Skilled in completing assignments accurately and with attention to detail.
  • Ability to work in a fast-paced environment while maintaining composure and sensitivity to each customer's specific needs.


The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H6