Home Warranty Representative Specialist

4 days ago


Morrisville, North Carolina, United States KB Home Full time
About KB Home

At KB Home, we're dedicated to helping families achieve the dream of homeownership. As one of the largest and most recognized homebuilders in the United States, we've built over 670,000 quality homes in our 65 plus year history. With operations in 47 markets from coast to coast, we're committed to providing exceptional customer service and support to our homeowners. Our team of experts is passionate about delivering high-quality homes that exceed our customers' expectations.

Job Description: We're seeking an experienced Customer Service Warranty Representative to join our team. This role involves scheduling subcontractors, evaluating their work, and resolving construction warranty claims within 7 days. Additionally, you'll be responsible for carrying out homeowner orientations and following up with homeowners at designated times. If you're passionate about delivering exceptional customer service and have a background in construction or customer service, we encourage you to apply.

Responsibilities and Requirements:
  • Warranty Claim Processing:
    • Evaluate and resolve construction warranty claims within 7 days.
    • Hold subcontractors accountable for their work.
    • Manage CSI for assigned communities (active as well as closed out).
    • Continually strive for superior CSI ranking in specific market.
    • Maintain a CSI of 98% or above.
  • Homeowner Communication:
    • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
    • Explain KB Home's Limited Warranty to homeowner.
    • Schedule and complete post-close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months.
What We Offer:

* Competitive salary: $45,000 - $55,000 per year
* Opportunities for advancement and professional growth
* Comprehensive benefits package
* Recognition and rewards for outstanding performance

Our ideal candidate will have a strong background in customer service and construction or a related field. If you're passionate about delivering exceptional customer service and have a desire to grow with a reputable company, we encourage you to apply.

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