Residential Leader

**About the Position**

Lennar Homes is seeking a highly motivated Residential Leader to oversee the day-to-day operations of our residential communities. As a key member of our team, you will be responsible for ensuring that our residents enjoy a safe and enjoyable living experience.

About Lennar Homes

We are one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our homeowners, communities, and associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our associates throughout their career.

Responsibilities

1. Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors, and suppliers personnel
2. Respond to all customer complaints and coordinate with Lennar Corporate customer care department to resolve outstanding concerns
3. Facilitate specific customer care seminars for residents
4. Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
5. Develop and maintain an effective ongoing resident relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
6. Oversee the coordination with appropriate homebuilding field, administration, and sales associates on community needs or requests
7. Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance-free designations, community development districts, and condominium and common associations
8. Participate in the operation of Community Development Districts
9. Develop and implement the processes that will improve consistent communication flow to our customers and management companies, including but not limited to community: newsletters, event calendars, and websites
10. Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
11. Sit on HOA and CDD board of directors as required
12. Develop a process of communication between Lennar Sales and Community representatives and HOA Management
13. Lead a team of external management companies and consultants responsible for managing in excess of $50M in assets (clubs and common areas)
14. Responsible for operational control of all HOAs and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
15. Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents
16. Direct all association meetings, including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings, and turnovers
17. Manage the preparation, establishment, and operation of Homeowner, condominium, and commercial associations, and act as a liaison and board member
18. Responsible for service standards execution by management companies, including golf courses, restaurants, pools, clubs, and fitness facilities
19. Insure proper staff training, supervision, and follow-through are being executed by management companies
20. Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs
21. Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
22. Prepare and execute community Asset Management Plan
23. Develop complete and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
24. Develop, implement, and track the annual HOA budget for the Division, as well as tracking budgets for all communities
25. Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
26. Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
27. Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
28. Develop and manage community budgets
29. Assemble, review, approve, and monitor all Architectural Control Requests for the Associate's where the Declarant is still in control of the Board
30. Assemble, review, update, and monitor all information entered into the Access system for the Land Department
31. Secure all new Letters of Credit (LOCs), negotiate all reductions in LOCs, along with tracking and monitoring all LOCs the Division has outstanding

Requirements

• Minimum High School Diploma or equivalent required
• Bachelor's degree in Business, Finance, or related field preferred
• Minimum three (3) years' experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities, and pools
• Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets is a must
• Able to communicate effectively and concisely, both verbally and in writing
• Must have initiative and be able to achieve objectives with minimal supervision
• Must be detail-oriented and a problem-solver able to deal with complex situations
• Strong working knowledge of customer service principles and practices
• Able to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity
• Computer literacy, including word-processing, spreadsheet analysis, project scheduling, and data management software
• Valid Driver's License and satisfactory driving record

Salary Estimate: $80,000 - $120,000 per year, depending on location and experience