Senior Community Manager

5 days ago

Morrisville, North Carolina, United States Lennar Homes Full time

Lennar Homes is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.

Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Job Summary:

The Senior Community Manager will provide management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with third-party management companies, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties.

A career built on building zero-defect homes, cost management, and adherence to schedules requires strong leadership skills and the ability to communicate effectively and concisely, both verbally and in writing.

  • Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors, and suppliers personnel
  • Respond to all customer complaints and coordinate with Lennar's Corporate customer care department to resolve outstanding concerns
  • Facilitate specific customer care seminars for residents
  • Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
  • Develop and maintain an effective ongoing resident's relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
  • Oversee the coordination with appropriate homebuilding field, administration, and sales associates on community needs or requests
  • Manage the creation and supervision of community structures including master and sub-homeowner associations, maintenance-free designations, community development districts, and condominium and common associations
  • Participate in the operation of Community Development Districts
  • Develop and implement processes that will improve consistent communication flow to our customers and management companies, including but not limited to community newsletters, event calendars, and websites
  • Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
  • Develop a process of communication between Lennar Sales and Community representatives and HOA Management
  • Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
  • Responsible for operational control of all HOAs and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
  • Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents
  • Manage the preparation, establishment, and operation of Homeowner, condominium, and commercial associations and act as a liaison and board member
  • Responsible for service standards execution by management companies, including golf courses, restaurants, pools, club, and fitness facilities
  • Ensure proper staff training, supervision, and follow-through is being executed by management companies
  • Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs
  • Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
  • Prepare and execute community Asset Management Plan
  • Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
  • Develop, implement, and track the annual HOA budget for the Division as well as tracking budgets for all communities
  • Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
  • Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
  • Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
  • Develop and manage community budgets
  • Secure all new Letter's of Credit (LOCs), negotiate all reductions in LOCs along with tracking and monitoring all LOCs the Division has outstanding

Requirements:

  • Bachelor's degree in Business, Finance, or related field preferred
  • Minimum three (3) years' experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities, and pools
  • Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets
  • Ability to communicate effectively and concisely, both verbally and in writing
  • Must have initiative and be able to achieve objectives with minimal supervision
  • Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity
  • Computer literacy, including word-processing, spreadsheet analysis, project scheduling, and data management software
  • Ability to communicate effectively and concisely, both verbally and in writing

Salary: $90,000 - $110,000 per year

Benefits:

  • Robust health insurance plans, including Medical, Dental, and Vision coverage
  • 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
  • Paid Parental Leave and Associate Assistance Program
  • Education Assistance Program and up to $30,000 in Adoption Assistance
  • Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies

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