Customer Service Warranty Team Lead

1 day ago


Morrisville, North Carolina, United States KB Home Full time
About KB Home

KB Home is a leading homebuilder in the United States, with over 65 years of experience and a reputation for building high-quality homes. Our commitment to excellence has earned us recognition as one of the top homebuilders in the country. At KB Home, we understand the importance of providing exceptional customer service, which is why we have created a team of dedicated professionals who are passionate about making homeownership a reality for families across America.

Job Summary: The Customer Service Warranty Representative will play a critical role in ensuring that our customers receive the highest level of service. This includes scheduling subcontractors, evaluating their work, and resolving construction warranty claims within 7 days. In addition, this position will be responsible for carrying out homeowner orientations and following up with homeowners at designated times.

Key Responsibilities:
  • Warranty Claim Processing:
    • Facilitate construction warranty claims by scheduling, evaluating, and ensuring proper resolution to ensure customer satisfaction.
    • Complete all warranty claims within 7 days.
    • Hold subcontractors accountable for their work.
    • Manage CSI for assigned communities (active as well as closed out).
    • Continually strive for superior CSI ranking in specific market.
    • Maintain a CSI of 98% or above.
  • Homeowner Communication:
    • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
    • Explain KB Home's Limited Warranty to homeowner.
    • Schedule and complete post-close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months.
PREFERRED QUALIFICATIONS AND EXPERIENCE:

* High school degree or equivalent required
* Associates or Bachelors degree preferred
* Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
* 1 - 2 years of construction experience with a production homebuilder preferred

The estimated salary for this position is $45,000 - $55,000 per year, based on location and experience.

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