Senior Desktop Support Specialist

3 days ago


Laurel Hill, North Carolina, United States BCForward Full time
Job Opportunity

BCforward is seeking a highly motivated Field Technical Support professional for an opportunity in a dynamic environment.

Position Title: Field Technical Support

Location: Laurel Hill, NC

Job Type: Full-time, Contract, Onsite

Pay Range: $31.88/hr - $32.87/hr

Job Description:

Key Responsibilities:
  • Provide on-site field support to customers, including installation, servicing, and repairing complex systems and equipment.
  • Resolve customer problems in hardware/software installation, repair, upgrade, and maintenance.
  • Resolve complex installations and maintenance issues.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform complex analysis and prepare reports on system problem trends and issues.
  • Provide leadership and work guidance to less experienced personnel.
Requirements:
  • High school diploma or G.E.D.
  • Six or more years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.
Work Environment:
  • Distribution Center and Office type environments.
  • May require weekend work or shift work, but these are rare occurrences.

Benefits: BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is an equal-opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.



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