Technical Support Analyst

6 days ago


Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Global Help Desk Services, Inc. as a Technical Support Analyst. This is a technical support position that requires strong problem-solving skills, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Resolve technical issues and provide timely support to customers via phone, email, and chat.
  • Provide excellent documentation skills in call-tracking systems and maintain accurate records of customer interactions.
  • Stay up-to-date with industry trends and best practices, including attending training sessions and workshops.
  • Work collaboratively with team members to achieve business objectives and provide exceptional customer service.
  • Enhance business, verbal, and written skills through continuous learning and professional development.
Requirements
  • Previous experience in help desk, desktop, or network administration, with a strong understanding of client-side VPN and Citrix.
  • Ability to type at least 30 WPM and possess strong typing skills.
  • Beneficial certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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