Senior IT Field Support Specialist

1 week ago


Laurel Hill, North Carolina, United States US Tech Solutions Full time
Job Description:

We are seeking a highly skilled Senior IT Field Support Specialist to join our team at US Tech Solutions. As a key member of our staff augmentation firm, you will provide on-site field support to customers, including installation, servicing, and repairing complex systems and equipment.

Key Responsibilities:

  • Provide technical support to customers in a Windows environment with specialized systems used within the Distribution Center.
  • Resolve customer problems in hardware/software installation, repair, upgrade, and maintenance.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform complex analysis and prepare reports on system problem trends and issues.
  • Provide leadership and work guidance to less experienced personnel.

Requirements:

  • High school diploma or equivalent.
  • At least six years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.

About US Tech Solutions:

We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Our mission is to deliver exceptional talent to our clients, and we are committed to providing a positive experience for our candidates.

Equal Opportunity Employer:

US Tech Solutions is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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