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Account Coordination Manager

2 months ago

Jacksonville, Florida, United States Suddath Full time

Why Join Suddath?

At Suddath, you have the opportunity to be part of a remarkable and inclusive organization. With over a century of excellence, we are an innovative and financially sound company committed to fostering a culture that values diversity and inclusion.

Recognized as one of the top workplaces, Suddath provides a supportive, family-oriented environment while delivering relocation and logistics solutions globally.


What We Provide:
  • A competitive salary complemented by a comprehensive benefits package, including a 401(k) plan with company contributions.
  • Weekly compensation for hourly employees and biweekly for salaried personnel.
  • Generous Paid Time Off (PTO) and company holidays.
  • A tuition reimbursement program encouraging continuous education and professional growth.

Key Responsibilities:
  • Lead and oversee the account coordination team to ensure efficient and precise processing of quotes and orders.
  • Develop and execute customer service strategies aimed at delivering exceptional experiences and enhancing customer loyalty.
  • Act as a primary point of escalation for the Account Coordination Team, addressing their needs and resolving issues as they arise.
  • Collaborate with cross-functional teams to drive ongoing improvements while ensuring account health and fulfilling customer commitments, focusing on efficiency enhancement.
  • Utilize existing technology to create workflows and streamline both internal and external communications and processes to boost customer satisfaction.
  • Refine existing sales operations processes, practices, and policies to improve customer satisfaction and employee productivity.
  • Analyze account performance metrics, take necessary actions, and assess impacts to support informed decision-making.
  • Stay informed about products, promotions, and policies to effectively manage client accounts.

Qualifications:
  • Bachelor's degree in business administration, marketing, or a related discipline is preferred.
  • A minimum of 5 years of experience in account management or coordination, ideally within the furniture or retail sectors.
  • Demonstrated experience in a sales operations, business analysis, or sales support leadership role, managing a team.
  • Strong grasp of customer service principles and practices.
  • Exceptional organizational and multitasking abilities with a keen eye for detail.
  • Proficient in CRM software, ERP platforms, and Microsoft Office Suite.
  • Excellent communication and interpersonal skills.
  • Aptitude for data analysis and developing actionable insights.
  • Familiarity with relevant products is advantageous.

Supervision and Staffing:
  • Oversee the preparation and delivery of quotations, orders, and invoices while coaching team members on identifying, developing, tracking, and measuring continuous improvement opportunities.
  • Train, mentor, and evaluate account coordinators to cultivate a high-performing sales operations team environment.
  • Manage the performance and development of direct reports through formal and informal performance management, coaching, and feedback.
  • Collaborate with Talent Acquisition to forecast talent needs, establish a pipeline, recruit, select, and onboard qualified and diverse talent.
  • Own employee engagement results and implement action plans to enhance culture, engagement, and collaboration.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is typically moderate.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl.


The Suddath Companies is a multifaceted group specializing in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services.

Suddath is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.