Account Coordination Manager

1 day ago


Jacksonville, Florida, United States Suddath Van Lines, Inc. Full time
Account Coordination Manager

Are you a seasoned professional looking for a challenging role in account coordination? Do you have a passion for delivering exceptional customer service and driving business growth? We're seeking an experienced Account Coordination Manager to join our team at Suddath Van Lines, Inc.

Key Responsibilities:
  • Lead and manage the account coordination team to ensure timely and accurate quote and order entry processing.
  • Develop and implement customer service strategies to deliver an excellent customer experience and drive customer retention.
  • Serve as a point of escalation for the Account Coordination Team, addressing their needs and resolving any issues that arise.
  • Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency.
  • Leverage existing technology to establish workflows and streamline internal and external communications and processes to drive customer satisfaction.
  • Optimize existing sales operations processes, practices, and policies for internal and external customer satisfaction and employee productivity.
  • Analyze account performance data, take action, and measure impact to support decision-making.
  • Stay updated with Steelcase products, promotions, and policies to effectively manage client accounts.
Requirements:
  • Bachelor's degree in business administration, marketing, or a related field, preferred.
  • Minimum of 5 years of experience in account management or coordination, preferably in the furniture or retail industry.
  • Proven experience in a sales operations, business analysis, or sales support leadership role, managing a team.
  • Strong understanding of customer service principles and practices.
  • Excellent organizational and multitasking skills with a keen attention to detail.
  • Proficient in using CRM software, ERP Platforms, and Microsoft Office Suite.
  • Outstanding communication and interpersonal skills.
  • Ability to analyze data and develop actionable insights.
  • Familiarity with Steelcase products is a plus.
What We Offer:
  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
  • Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays.
  • A tuition reimbursement plan where employees are encouraged to continue their education and development.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and driving business growth, we'd love to hear from you



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