Club Operations Manager

3 weeks ago


National City, California, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing the daily operations of a Planet Fitness location, ensuring a world-class member experience, and driving revenue growth. Key responsibilities include mentoring and coaching a team of Member Services Representatives, maintaining a welcoming atmosphere, and ensuring the club is fully staffed and trained.

Key Responsibilities
  • Ensure the club is fully staffed, trained, and cleared to operate
  • Create and maintain a welcoming atmosphere for members, prospective members, and guests
  • Mentor and coach Member Services Representatives to ensure excellent customer service
  • Recruit and develop a high-performing team
  • Manage the club's expense goals, including payroll and inventory ordering
  • Ensure the club is clean and well-maintained, with a focus on safety and member satisfaction
  • Drive revenue growth through memberships, tanning lotions, and retail sales
  • Work cross-functionally with the Regional Manager and Executive team to implement new updates and processes
Requirements
  • 1-3 years of successful unit management experience
  • Ability to drive top-line revenue and hire, train, and build successful teams
  • Excellent verbal and written communication skills
  • Ability to utilize new techniques, ideas, and problem-solving skills
  • Handling difficult situations with honesty and personal integrity
  • Enthusiastic, energetic, and personable
  • Passionate and knowledgeable about the fitness industry
  • Ambitious and driven, with a proven track record of leadership and team development


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