Store Operations Manager
7 hours ago
Stanton Optical is seeking a highly motivated and experienced Store Manager to lead our team in delivering exceptional customer service and driving business growth. As a Brand Manager, you will be responsible for overseeing store operations, talent acquisition and development, and customer experience.
Key Responsibilities- Lead store operations, including talent, sales building, and execution, customer service, and operational responsibilities.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
- Build and maintain strong relationships with clinical services, support center, and human resources teams.
- Ensure all customers are satisfied, resolve customer complaints, and provide solutions to remedy situations.
- Monitor and analyze daily, weekly, monthly, and quarterly reports to ensure all staff members are achieving desired goals.
- Execute customer repairs, assemble lenses, and ensure customer orders are delivered accurately and on time.
- Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
- Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
- Associate's degree or 2 years of store management experience.
- Demonstrated leadership ability with at least three years of experience in a fast-paced retail environment.
- Effective communication and interpersonal skills.
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Competitive hourly wage range: $23 to $26/hour, plus bonus and 2% commission on all personal sales.
- Flexible, dynamic work environment that fosters innovation and creativity.
- Eligible employees enjoy great benefits, including medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and free eyeglasses.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products.
- Competitive variable compensation opportunities and commission on sales.
Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.
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