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Customer Service Ambassador

2 months ago

Rochester, New York, United States JM Allstate Agency Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at the JM Allstate Agency. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Client Support: Assist clients with insurance inquiries, policy changes, and claim submissions.
  • Issue Resolution: Address client concerns and ensure prompt and satisfactory resolution.
  • Documentation: Maintain accurate records of client interactions and transactions.
  • Upselling: Identify opportunities to cross-sell additional insurance products to meet client needs.
  • Communication: Provide clear and concise information to clients regarding their policies and coverage.
Requirements
  • Experience: Previous experience in customer service or a related field is required.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
  • Organization: Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Team Player: Collaborative attitude with a willingness to support team members.
  • Computer Skills: Proficient in Microsoft Office and other common software applications.
What We Offer
  • Hourly Base Salary + Commission + Bonus Opportunities
  • Flexible Schedule
  • Mon-Fri Schedule
  • Hands on Training
  • Paid Time Off (PTO)
  • Evenings Off