Clinic Operations Supervisor

2 weeks ago


Evanston, Illinois, United States PT Solutions Physical Therapy Full time

Position Overview & Responsibilities:

As a key leader within our organization, the Clinic Operations Supervisor will oversee and enhance the daily administrative functions across multiple clinics. This role is essential in ensuring operational excellence and will involve direct management of Front Office Supervisors, Scheduling Coordinators, and Referral Coordinators.

Key Responsibilities:

  • Achieve or exceed performance metrics related to patient visits and evaluations.
  • Collaborate closely with both Operations and Administrative teams to drive success.
  • Take charge of recruitment for all front office roles.
  • Engage actively within clinics, ensuring a meaningful presence through regular interactions with both patients and staff.
  • Provide targeted coaching to enhance front office performance, focusing on referral management and customer service standards.
  • Educate the region on updates to front office processes.
  • Regularly monitor and assess key performance indicators (KPIs) for each clinic.
  • Manage staffing and scheduling for front office personnel.
  • Support Front Office Supervisors in their development as effective people managers.
  • Engage in mentoring initiatives, pairing high performers with those needing additional support.
  • Undertake additional tasks or special projects as required.

Benefits:

  • Competitive salary with opportunities for performance-based bonuses.
  • Encouragement of a positive workplace culture aligned with our core values.
  • Opportunities for professional growth and career advancement.
  • Comprehensive benefits package including fitness incentives, health insurance, retirement plans, and paid time off.

Qualifications:

  • A minimum of a High School diploma or GED is required.
  • Proficient keyboarding skills, with a typing speed of at least 45 words per minute preferred.
  • Strong communication skills, both verbal and written, are essential.
  • Excellent organizational abilities with a knack for prioritizing tasks effectively.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Demonstrated ability to build relationships and communicate effectively.
  • Solid understanding of medical billing processes and technology.
  • Basic knowledge of bookkeeping and accounts receivable practices.
  • Ability to manage a diverse workload in a fast-paced environment.
  • Exceptional customer service skills.
  • Familiarity with employment laws and regulations.

Company Overview:

At PT Solutions, we are committed to expanding access to high-quality rehabilitation services. Our team is more than just coworkers; we are a community dedicated to our mission. We offer extensive professional development opportunities, including mentorship and accredited residency programs, to support our clinicians in achieving excellence across various therapy disciplines.

Join us in our pursuit to be the leading provider of rehabilitation services and make a meaningful impact in the lives of our patients.



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