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Guest Services Supervisor

2 months ago

Evanston, Illinois, United States Compass Group USA Full time
Position Overview:
We are seeking a dedicated and experienced Front Desk Supervisor to oversee our front office operations. This role is essential in ensuring a seamless guest experience while managing the front desk team effectively.

Key Responsibilities:
  • Supervise daily activities of front desk associates, ensuring all tasks are completed in accordance with company policies.
  • Provide training and mentorship to team members, fostering a positive work environment.
  • Monitor and evaluate employee performance, recognizing high achievers and addressing performance issues.
  • Prepare and present operational reports to management, ensuring quality and productivity standards are met.
  • Act as the primary contact for team members regarding inquiries and requests.
  • Encourage professional development and goal setting among staff.
  • Perform additional duties as required to support overall operations.

Qualifications:
Experience in a supervisory role within a hospitality environment is preferred. Candidates should possess strong leadership skills and a commitment to providing exceptional service.

Benefits:
We offer a comprehensive benefits package that includes:
  • Retirement Plan
  • Health and Wellness Programs
  • Discount Marketplace
  • Voluntary Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSAs)

About Compass Group:
Compass Group is a leader in the foodservice industry, committed to diversity and inclusion. We value the contributions of all employees and strive to create a supportive work environment.