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Guest Services Supervisor

2 months ago

Evanston, Illinois, United States Compass Group USA Full time
Position Overview:
We are seeking a dedicated and experienced Front Desk Supervisor to oversee our front desk operations. This role is crucial in ensuring that our guests receive exceptional service and that our front desk team operates efficiently.

Key Responsibilities:
1. Direct and manage the activities of front desk associates during designated shifts.
2. Ensure that all job expectations are met while adhering to company policies and procedures.
3. Provide training and development for team members, fostering a positive work environment.
4. Create and manage work schedules to ensure adequate coverage at all times.
5. Evaluate employee performance, recognizing high achievers and addressing performance issues appropriately.
6. Prepare and present reports related to operations and guest satisfaction to management.
7. Serve as the primary contact for team members regarding any complaints or requests.
8. Mentor staff and encourage professional growth within the organization.

Qualifications:
- Previous experience in a supervisory role within a hospitality environment is preferred.
- Strong leadership and communication skills.
- Ability to handle multiple tasks and work in a fast-paced environment.

Benefits:
We offer a comprehensive benefits package, including:
- Retirement Plan
- Health and Wellness Programs
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Medical, Dental, and Vision Insurance for full-time positions.

About Us:
Compass Group USA is committed to providing a diverse and inclusive workplace. We value the contributions of all employees and strive to create an environment where everyone can thrive. We are an equal opportunity employer and encourage applications from all qualified individuals.