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Housing Support Specialist
2 months ago
Position Overview: Customer Care Associate
About Our Organization: Cook Inlet Housing Authority is committed to enhancing community well-being through housing solutions. We are looking for a Customer Care Associate to provide outstanding service and administrative assistance to individuals seeking housing support.
Key Responsibilities:
- Guide clients through the housing application process and assess eligibility
- Respond to client inquiries through various communication channels
- Manage appointment schedules and ensure timely follow-ups with clients
- Evaluate incoming applications for accuracy and required documentation
- Conduct preliminary assessments on applications
- Input client data into our management software
- Work collaboratively with colleagues and supervisory staff
Qualifications:
- Associate's degree in business or a related discipline
- Minimum of 1 year experience in a customer service role
- At least 1 year experience in an office setting
- Proficiency in Microsoft Word, Excel, and other relevant software
- Possession of a valid driver's license
Cook Inlet Housing Authority is an equal opportunity employer, encouraging applications from diverse backgrounds. Contribute to positive change in our community.