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Regional Service Manager

2 months ago

Fremont, California, United States AVI-SPL Full time
Job Title: Regional Service Manager

AVI-SPL is seeking a highly skilled Regional Service Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences within your assigned territory.

Key Responsibilities:
  • Manage and oversee in-region field service technicians and dedicated onsite staff to ensure seamless service delivery.
  • Collaborate with the Global Help Desk to manage incidents and escalations, and consider third-party contractors as needed.
  • Build strong relationships with local customers and in-region Sales and Operations stakeholders to drive customer satisfaction and retention.
  • Develop and implement strategies to enhance customer experience and drive business growth.
  • Manage the P&L performance of your respective region's Service divisions, working closely with regional and Services leadership.
Requirements:
  • Proven leadership and management experience in a team-oriented environment.
  • Excellent communication and interpersonal skills, with the ability to negotiate conflict and maintain constructive working relationships.
  • Strong strategic thinking and problem-solving skills, with the ability to balance multiple tasks and changing priorities.
  • Ability to work independently and meet deadlines, with a self-starter mentality.
  • Strong working knowledge of company service portfolio and supporting processes.
What We Offer:
  • Competitive salary range: $110,000 - $140,000.
  • Medical benefits, including vision and dental.
  • Paid holidays, sick days, and personal days.
  • Enjoyable and dynamic company culture.
  • Training and professional development opportunities.

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.