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Regional Operations Manager Bay Area

1 month ago

Fremont, California, United States City Rise LLC Full time
Job Overview

City Rise Traffic is seeking a highly motivated and experienced Regional Operations Manager to oversee all aspects of Traffic Control Operations in the Bay Area. As a key member of our team, you will be responsible for managing a team of supervisors and ensuring the successful execution of traffic control services throughout Northern California.

Key Responsibilities
  • Coordinate and manage various locations within the defined region
  • Manage and maintain Profit & Loss Statement (P/L) and leverage it to control operational costs
  • Improve regional processes, policies, and practices to achieve company goals and ensure locations adhere to company-wide policies and procedures
  • Regional equipment and personnel forecasting
  • Ensure execution of the company's annual regional field recruitment goals and hit regional traffic control sales targets by ensuring locations are properly staffed and equipped
  • Responsible for all aspects of regional Traffic Control Operations, including Dispatch & Scheduling, Customer Service, Field Operations, Recruitment, Branch Management, and holds direct reports supervisors or hitting goals
  • Gather data to produce and present KPI's and progress reports to staff and executive management
  • Work closely with the Safety & Training Team to ensure training opportunities and safety concerns are being addressed, and new safety initiatives are being implemented correctly throughout the region
  • Work closely with the Logistics team to ensure all locations within the Region are properly equipped, and that TC equipment is being adequately maintained
  • Collaborate with the Business Development Team to setup regional Marketing/Special Events as needed
  • Demonstrate leadership of performance assessment, ensuring that all employees participate in discussions focused on company performance, and engage in active talent management strategies within the region to identify the strengths of potential resources/talent to meet existing and future business objectives
  • Partner with HR to oversee performance reviews and performance-based salary increments, and to conduct investigations as needed
  • Maintain relationships with local unions, agencies, and customers
  • Conduct jobsite visits as needed
  • Lead the execution of various special projects/task forces/business improvement initiatives as identified or as requested by senior management
  • Take part in software implementation and/or improvement projects as needed
Requirements
  • High School Diploma or equivalent required
  • Bachelor's degree in business management or any closely related field preferred
  • Minimum of 5 years management experience with 10 or more direct reports
  • Minimum of 2 years Operations Management experience, industry relevant or equivalent
  • Experience managing a P&L statement and leveraging it to control operational costs
  • Experience leading a team of manager and/or supervisor level employees
  • Strong leadership skills, must be able to keep employees motivated
  • Strong analytical skills
  • American Traffic Safety Services Association (ATSSA) certified flagger, TCT, TCS preferred
  • Demonstrated knowledge of state and federal agencies, including Occupational Health and Safety/Cal OSHA, Department of Transportation, Department of Industrial Relations
  • Exceptional customer service and communication skills (both written and oral), must read/write in English, comfortable speaking with customers, and have a mindset to work with customers and satisfy their needs (a problem solver)
  • Must be a self-starter, able to work independently, highly organized, self-motivated, and a team player
  • Must be dependable and trustworthy
  • Clean driving record required with valid CDL
  • Strong computer skills, and typing skills required, working proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Microsoft Forms), Salesforce required
  • Ability to drive medium-duty trucks and tow a trailer/equipment if needed
  • Willing to travel throughout Northern California as needed
  • Excellent decision-making ability
  • Metric-driven approach to process management
  • Bi-lingual (English/Spanish) a plus but not required
Equal Employment Opportunity and Non-Discrimination

City Rise Traffic adheres to providing Equal Employment opportunity and Affirmative Action. City Rise Traffic does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status.

Employment is contingent upon new employees verifying legal authorization to work in the United States and successfully passing background screening.