Technical Support Specialist

3 weeks ago

Atlanta, Georgia, United States Pathstone Full time
Job Summary:

Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management, lifestyle management, wealth and estate planning, trust services, and philanthropy services.

We have 20+ office locations and more than $100 Billion in Assets Under Advisement and Administration. The number of Pathstone team members has more than doubled in the past five years.

As a Certified B Corporation, Pathstone seeks to make a difference in the lives of our clients and their families as well as to offer a positive and supportive work environment for our employees.

Our team members are encouraged to pursue their passions by serving on committees and initiatives addressing topics of importance to our business.

We offer a competitive, comprehensive, and flexible benefits program that helps meet the needs of our team members and their families.

Key Responsibilities:

• Provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software.

• Identify, investigate, and resolve users' problems with computer software and hardware.

• Field support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.

• Consult with users to determine steps and procedures taken to identify and resolve the problem.

• Prioritize tasks and meet SLAs in a fast-paced environment.

• Analyze issues, identify root causes, and provide effective solutions.

• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborate with other staff to research and resolve problems.

• Assist in setting up and shipping computer hardware to new users.

• Arrange service by software or hardware vendors to repair or replace defective products.

• Maintain knowledge of technology innovations and trends.

• Perform other related duties as assigned.

Pathstone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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