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Restaurant Manager

2 months ago

Webster Springs, West Virginia, United States Snowshoe Mountain Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Snowshoe Mountain. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales and profitability.

Key Responsibilities
  • Oversee restaurant operations to ensure top-notch customer service and profit maximization.
  • Lead management staff to achieve sales and profitability goals, analyze cost and revenue budgets, and keep the leadership team informed.
  • Foster positive interactions with guests and staff, actively seek feedback, and respond to queries promptly.
  • Recommend and implement cost-reduction and sales-increasing strategies, maintain appropriate staffing levels, and ensure staff knowledge of menu and promotions.
  • Monitor food and beverage quality to meet company standards, ensure resource availability, and enforce policies on sanitation, safety, and cash handling.
  • Train and develop supervisors and staff, handle hiring, evaluations, and terminations, and maintain a positive work environment.
  • Ensure compliance with health, safety, and regulatory standards, and maintain a clean and safe environment.
  • Collaborate with the Executive Chef on menu engineering, prepare annual budgets, and train staff on new menu items and RTP programming.
Requirements
  • Two+ years of post-high school education, culinary education is desirable.
  • West Virginia Food Handlers Certificate required.
  • High School Diploma or GED.
  • A minimum of 3-5 years of progressive management experience in a moderate to high-volume restaurant.
  • At least 2 years of full restaurant P&L management experience.
  • Experience hiring, training and mentoring salaried managers and hourly FOH staff.
  • Strong financial acumen with the proven ability to oversee cost control, labor, management and bottom line profitability.
  • Excellent leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Committed to delivering a high level of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a range of different work situations.
  • Knowledge of safe food handling.
  • Requires practical knowledge of the principles and practices within the food profession.