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Director of Technology Infrastructure

2 months ago

Rochester, New York, United States University of Rochester Full time
Job Summary

We are seeking a highly skilled and experienced Director of Technology Infrastructure to join our team at the University of Rochester. As a key member of our Information Systems Division, you will be responsible for overseeing the organization's technology infrastructure, including storage, AIX and Linux servers, and Epic operational database and environment infrastructure.

Key Responsibilities
  • Infrastructure Design and Implementation: Oversee the design and implementation of the organization's technology infrastructure, including hardware and software, to ensure reliability, scalability, and security.
  • Infrastructure Maintenance and Support: Ensure that the organization's technology infrastructure is properly maintained and supported, identifying and resolving issues, monitoring performance, and making recommendations for improvements.
  • Team Management: Manage a team of IT professionals, including storage administrators, system engineers, and Epic ODB database administrators, setting goals, providing feedback and coaching, and ensuring that team members have the resources and support they need to succeed.
  • Budget Management: Manage the budget for infrastructure technology, including hardware and software purchases, maintenance and support contracts, and staffing costs, developing and managing a budget plan, tracking expenses, and making recommendations for cost-saving measures.
  • Stakeholder Communication: Communicate regularly with stakeholders, including senior management, other department heads, and external vendors and partners, providing regular status updates on infrastructure performance and security, making recommendations for infrastructure improvements, and collaborating with other departments to ensure that infrastructure needs are met.
  • Disaster Recovery Planning and Availability Management: Develop and implement disaster recovery and availability management service continuity plans for the technology infrastructure, identifying potential risks and vulnerabilities, developing plans to minimize the impact of disruptions, and testing and updating plans on a regular basis.
  • Regulatory Compliance: Ensure that the technology infrastructure is in compliance with relevant regulations and standards, such as HIPAA, PCI, and GDPR, staying up-to-date on regulatory requirements, implementing appropriate controls and procedures, and conducting regular audits and assessments.
  • Emerging Technologies: Stay up-to-date with emerging technologies and make recommendations for their adoption, researching new technologies, assessing their potential benefits and risks, and making recommendations to senior management.
Requirements
  • Education: Bachelor's Degree in Business Administration, Information Technology, Engineering, or another related field required.
  • Experience: 7 years of relevant experience, including previous managerial experience required.
  • Skills: Ability to communicate effectively at all levels of the organization, including with executives, physicians, and nurses, with the ability to discuss technical information in a meaningful way with persons of varying levels of expertise required.
  • Leadership: Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues required.
  • Strategic Direction: Ability to establish the strategic direction and business plans for sub-service line required.
  • Communication: Strong oral and written communication skills with the ability to create clear, concise, and prompt communications required.
  • Follow-through: Strong follow-through skills with ability to manage multiple initiatives simultaneously required.