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Client Support Specialist

2 months ago

Phoenix, Arizona, United States Phoenix Rescue Mission Full time

At Phoenix Rescue Mission, we are dedicated to making a difference in the lives of individuals and families facing challenges such as hunger, homelessness, addiction, and trauma. Our organization embodies hope, healing, and new beginnings, following the principles of servant-leadership and collaboration. We are a community that values each member and strives for excellence as a certified Best Christian Workplace.

WHO WILL THRIVE IN THIS ROLE

  • A skilled communicator, adept at coordinating the efforts of others and providing clear guidance for their success.
  • A proactive problem solver, motivated by conducting assessments and identifying effective solutions.
  • An empathetic individual, who finds fulfillment in connecting with others and demonstrating compassion as they seek assistance.
  • A devoted Christian, inspired by the mission of spreading God's Word and contributing to the growth of His Kingdom.
KEY RESPONSIBILITIES
  • Conduct comprehensive assessments for clients in community, shelter, and program settings, creating tailored service plans and facilitating appropriate program placements.
  • Coordinate the provision of essential support services, including medical, legal, and ancillary assistance, to eliminate barriers and enhance client success.
  • Establish and maintain partnerships with external agencies for client referrals.
  • Monitor client progress towards service plan objectives, conducting regular reviews and making adjustments as needed.
  • Engage in or lead spiritual activities, such as devotions and prayers, that promote a credible Christian witness and lifestyle.
QUALIFICATIONS
  • A Bachelor's degree in Social Work, Psychology, Counseling, or a related field is preferred.
  • A minimum of 4 years of experience or an equivalent combination of education and experience in case management within similar environments.
  • Proficiency in Spanish is preferred.
  • Experience working with individuals in recovery and those who have experienced trauma.
  • Ability to exercise discretion and maintain confidentiality.
  • Proficient in Microsoft Office applications and familiar with database management.
  • A solid Christian witness and lifestyle that reflects Christ in character and actions.
BENEFITS
  • Meaningful work that positively impacts the communities we serve.
  • A nurturing and supportive workplace environment.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with matching contributions.
  • Generous paid time off policy.
  • 12 paid holidays each year.
Phoenix Rescue Mission is committed to equal opportunity employment, consistent with its rights as a religious not-for-profit organization to prioritize members of the Christian faith. Employees are expected to affirm their alignment with the Mission's Statement of Faith and adhere to the organization's policies and guidelines.