Client Care Specialist

3 weeks ago


Phoenix, Arizona, United States Western Alliance Bank Full time
Job Title:
Client Care Specialist

Location:
Biltmore

What you'll do:
As a Client Care Specialist, you will be responsible for providing exceptional customer service and support to clients. You will be the primary point of contact for clients, responding to their inquiries, resolving issues, and providing solutions to their banking needs. You will work in a fast-paced environment, handling multiple tasks and priorities, and ensuring that all client interactions are professional, prompt, and accurate.

Key Responsibilities:
  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Handle client transactions, including deposits, withdrawals, and transfers, ensuring accuracy and attention to detail.
  • Assess and respond to client inquiries, providing solutions and recommendations to meet their banking needs.
  • Work collaboratively with internal teams to resolve client issues and provide seamless service.
  • Meet or exceed service level standards, including customer service, turn-around time, and productivity.
What we are looking for:
  • High school diploma or equivalent required.
  • 1+ years of direct, related experience in customer service, banking operations, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
Benefits you'll love:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About the company:

Western Alliance Bank is a leading financial institution, committed to providing exceptional service and support to our clients. We are dedicated to building long-term relationships with our clients, and we are seeking talented individuals to join our team.

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