Front Desk Representative

4 days ago


MagstattleBas, Grand Est, United States Kimpton Cottonwood Hotel Full time

The Kimpton Cottonwood Hotel is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service, creating a positive first impression for guests.

You will efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.

We offer a competitive salary of $42,000 per year, depending on experience.

**Key Responsibilities**

  • Provide exceptional customer service, creating a positive first impression for guests
  • Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
  • Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
  • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain a clean and organized front desk area
  • Handle cash and credit card transactions accurately
  • Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

**Requirements**

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Previous cash handling experience required
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Proficiency in computer systems and knowledge of hotel property management software
  • Outstanding organizational and multitasking skills
  • Availability to work flexible schedules, including evenings, weekends, and holidays
  • High School diploma or equivalent

**Perks**

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

With a supportive and collaborative team culture, we are an ideal place for job seekers who are looking to be part of something special.



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