Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay for our guests.
Main Responsibilities:
- Register guests and handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups.
- Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
- Maintain a high level of knowledge of all property amenities, as well as any special events, local area attractions, and things to do around the hotel.
Requirements:
- High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or a related field is preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
Benefits:
As a member of our team, you will be eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
Why Join Our Team?
Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Join our team and become part of a company that is passionate about serving our guests and driving exceptional results.
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