Front Desk Supervisor Role
3 weeks ago
TownePlace Suites St Paul is a modern hotel located in the heart of St Paul, offering comfortable studios and two-bedroom suites equipped with full kitchens, free Wi-Fi, and in-room home office suites. Our hotel features a 24-hour fitness center, outdoor pool, and In-A-Pinch Market, making it an ideal choice for business travelers and families alike.
We are committed to providing exceptional service to our guests, and we seek a skilled Front Desk Supervisor to join our team. The successful candidate will be responsible for ensuring that all guests receive attentive, courteous, and efficient service, while also maximizing room revenue and occupancy.
Responsibilities:
- Assist the Front Desk Manager and/or General Manager in ensuring that all guests receive exceptional service.
- Maximize room revenue and occupancy through effective use of the front desk computer system.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
- Comply with all Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
Compensation and Benefits:
We offer a competitive salary of $19.75 per hour, along with a range of benefits, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401(k) retirement plan.
About Us:
TownePlace Suites St Paul is part of Aimbridge Hospitality, a leading global hospitality company with over 1,550 hotels in all 50 states and 22 countries. We pride ourselves on providing exceptional service to our guests and driving exceptional results.
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