Front Desk Customer Service Representative

7 days ago


GondrecourtleChâteau, Grand Est, United States Fairfield Mendota Heights Full time

    Job Summary:

    We are seeking a skilled Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling guest requests and issues, and maintaining accurate records.

    Responsibilities:

  •     Greet and welcome guests, handle check-ins and check-outs, and ensure a smooth and efficient front desk experience.
  •     Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  •     Maintain accurate records, including guest information, room assignments, and incident reports.
  •     Handle cash and credit transactions, including payments and refunds.
  •     Collaborate with other hotel departments to ensure seamless guest experiences.
  •     Maintain a clean and organized work environment, adhering to hotel standards.
  •     Participate in ongoing training and development to improve skills and knowledge.

    Requirements:

  •     High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  •     Previous experience in a hotel or customer service role preferred.
  •     Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  •     Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  •     Basic math skills and accuracy with handling cash and credit transactions.
  •     Ability to work a varied schedule, including evenings, nights, weekends, and holidays.

    Why Join Us?

    As a Front Desk Agent at the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. You will also have access to ongoing training and development, as well as opportunities for advancement within the company.



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