Front Desk Customer Service Representative
7 days ago
Job Summary:
We are seeking a skilled Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling guest requests and issues, and maintaining accurate records.
Responsibilities:
- Greet and welcome guests, handle check-ins and check-outs, and ensure a smooth and efficient front desk experience.
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Maintain accurate records, including guest information, room assignments, and incident reports.
- Handle cash and credit transactions, including payments and refunds.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain a clean and organized work environment, adhering to hotel standards.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Why Join Us?
As a Front Desk Agent at the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. You will also have access to ongoing training and development, as well as opportunities for advancement within the company.
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