Help Desk Specialist

3 weeks ago


Birmingham AL USA, United States Metasys Technologies, Inc. Full time

Job Title: Help Desk Analyst

Job Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Metasys Technologies, Inc. The successful candidate will provide exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide First-Level Support: Respond to customer inquiries and resolve technical issues via phone, email, or remote desktop.
  • Use Helpdesk Tools: Utilize our helpdesk system to track and resolve customer issues efficiently.
  • Collaborate with Team Members: Work closely with other team members to resolve complex technical issues and improve customer satisfaction.
  • Develop Technical Skills: Stay up-to-date with the latest technology trends and develop skills to resolve emerging technical issues.
  • Meet Service Level Agreements: Ensure timely resolution of customer issues and meet or exceed service level agreements.

Requirements:

  • Education: High School Diploma or equivalent required. One entry-level certification (A+, N+, or OEM vendor certification) preferred.
  • Experience: 0-5 years in a technical customer environment. Call Center experience preferred.
  • Skills: Excellent customer service skills, proficiency with helpdesk tools, Microsoft operating systems, MS Office applications, and anti-virus software.

About Us: Metasys Technologies, Inc. is a leading provider of technical support services. We are committed to delivering exceptional customer service and technical expertise to our clients.


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