Help Desk Support Specialist
6 days ago
We are seeking a highly skilled Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:- Deploy and manage Windows Servers and Active Directory
- Design and implement Local Area Networks
- Implement and monitor network security
- Optimize and maintain network software and hardware
- Build and deploy file servers and cloud computing solutions
- Configure and deploy VOIP solutions
- Perform network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitor alert systems and take appropriate action as per guidelines
- Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management
- Ideal certifications: CompTIA Net+ and/or CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
- Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products
- Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX
- Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles
- Familiar with SAS solutions such as Office 365 and Adobe CC
- History of network and firewall administration (Cisco, Sophos, Sonicwall)
- Knowledge of server virtualization (VMWare ESXi; vCenter)
- Excellent customer service skills (courteous, tactful, and professional demeanor)
- Excellent written and verbal communication skills, with experience presenting to groups
- Reliable work ethic
We offer a competitive salary and benefits package. If you are a motivated and experienced Help Desk Support professional looking for a new challenge, please submit your application.
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