Help Desk Support Specialist

6 days ago


Greensboro NC USA, United States K2 Staffing Full time
Job Title: Help Desk Support

We are seeking a highly skilled Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Deploy and manage Windows Servers and Active Directory
  • Design and implement Local Area Networks
  • Implement and monitor network security
  • Optimize and maintain network software and hardware
  • Build and deploy file servers and cloud computing solutions
  • Configure and deploy VOIP solutions
  • Perform network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitor alert systems and take appropriate action as per guidelines
Requirements:
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management
  • Ideal certifications: CompTIA Net+ and/or CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles
  • Familiar with SAS solutions such as Office 365 and Adobe CC
  • History of network and firewall administration (Cisco, Sophos, Sonicwall)
  • Knowledge of server virtualization (VMWare ESXi; vCenter)
  • Excellent customer service skills (courteous, tactful, and professional demeanor)
  • Excellent written and verbal communication skills, with experience presenting to groups
  • Reliable work ethic

We offer a competitive salary and benefits package. If you are a motivated and experienced Help Desk Support professional looking for a new challenge, please submit your application.



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