Help Desk Specialist

3 weeks ago


Birmingham, Alabama, United States Paladin Consulting Full time
Job Description & Responsibilities

As a Help Desk Specialist at Paladin Consulting, you will be responsible for providing first-level remote IT services to our customers. This includes troubleshooting and resolving technical issues, as well as escalating complex problems to higher-level support teams.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Use remote desktop applications to troubleshoot and resolve PC-related issues
  • Enter all calls into the helpdesk system and use predefined triage processes to troubleshoot and resolve or escalate issues
  • Identify customer-training issues on standard and non-standard products
  • Contribute to technical discussions with other team members and contribute to the decision-making process
Requirements:
  • Working knowledge of customer support business and technology processes
  • Ability to use remote desktop applications and troubleshoot PC-related issues
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

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