Customer Service Coordinator
2 weeks ago
Join our dynamic team at Adil Fala-Farmers Insurance Agency and take your career to the next level. We are seeking a motivated and skilled individual for a Part-Time role focused on supporting our sales team with various administrative duties. Our team is committed to delivering exceptional customer service, and we believe that your positive demeanor and product knowledge will greatly benefit our clients.
Benefits
Competitive Hourly Wage Based on Experience
Remote Work Opportunities
Flexible Work Hours
Evenings Off
Comprehensive Training Provided
Key Responsibilities
Manage incoming claims inquiries from clients and ensure timely follow-up.
Process requests for Evidence of Insurance.
Maintain accurate records of customer interactions in our system.
Greet all clients entering the office warmly and assist them promptly.
Facilitate premium payment transactions from clients.
Confirm and update client contact information during each interaction.
Answer incoming calls efficiently and courteously.
Respond to all voicemail messages in a timely manner.
Engage in prospecting and generating new business through leads and referrals.
Deliver outstanding customer service and support.
Build and maintain strong relationships with clients.
Inform clients about promotions and new or upgraded products using established scripts.
Qualifications
Demonstrate a genuine eagerness to learn, be resourceful, and open to coaching.
Exhibit a positive, enthusiastic, and proactive attitude.
Possess strong self-motivation and a sense of urgency.
Ability to establish relationships from the ground up.
Excellent presentation skills.
Capability to manage multiple tasks and follow through effectively.
Strong communication and interpersonal skills.
Exceptional customer service abilities.
Proficient problem-solving skills.
Bilingual proficiency in English and Spanish is advantageous.
No prior insurance experience is necessary, but a willingness to learn is essential.
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