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Guest Services Coordinator

2 months ago

Latham, New York, United States RDM Enterprises LLC Full time
Job Overview

We are looking for a dedicated Guest Services Coordinator to enhance our hospitality experience. In this role, you will be responsible for welcoming guests and identifying opportunities for improving service efficiency.

Key Responsibilities:

  • Check in and allocate rooms to visitors
  • Verify reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of room occupancy and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Ability to establish rapport with guests
  • Strong organizational capabilities
  • Exceptional written and verbal communication skills
Company Overview

RDM Enterprises LLC is committed to providing outstanding service and hospitality.