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Guest Services Coordinator

2 months ago

Latham, New York, United States Buffalo Lodging Associates, LLC Full time
Position Overview

Company: Buffalo Lodging Associates, LLC

We are seeking a dedicated Guest Services Coordinator to enhance our exceptional team. Our establishment is known for its commitment to hospitality and offers a variety of accommodations designed for comfort and convenience.

The Guest Services Coordinator plays a crucial role in managing the front office operations, providing essential support to the management team, and ensuring that our guests receive outstanding service.

Availability: This role requires flexible scheduling, including mornings, evenings, weekends, and holidays.

Key Responsibilities:

  • Assist in overseeing guest services and front office functions, prioritizing superior service.
  • Promote a positive and collaborative work environment among front office staff and management.
  • Supervise the front office team, including responsibilities such as interviewing, hiring, training, performance evaluations, and addressing employee concerns.
  • Front Desk Responsibilities:
    • Welcome guests and manage the check-in/check-out process using the property management system, ensuring accurate information is recorded.
    • Handle reservations from incoming calls, inputting data into the hotel management system, and updating or canceling reservations as needed.
    • Manage cash and credit transactions securely.
    • Identify guest needs and provide relevant information about hotel services and amenities, ensuring a welcoming atmosphere.
  • Typical Schedule: The Guest Services Coordinator supports the Front Office Manager and overall front office operations, requiring availability for various shifts including mornings, evenings, and occasional overnight shifts.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a premier hotel management company that has prioritized genuine hospitality since its inception. With a robust portfolio of hotels, we partner with respected brands in the industry to deliver exceptional guest experiences.

Qualifications:

The ideal candidate will embody our core values of Excellence, Passion, Integrity, and Inclusivity. Key qualifications include:

  • Experience in customer service, preferably in a hotel environment.
  • Familiarity with Marriott systems is advantageous.
  • A high school diploma or equivalent is preferred.
  • Proficiency in computer applications, including property management systems and Microsoft Office Suite.
  • A valid driver's license with an acceptable driving record.

Benefits:

At Buffalo Lodging, we value our employees and offer a comprehensive benefits package, including:

  • Competitive hourly wage
  • Weekly pay schedule
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Savings Plan with Employer Match
  • Paid Time Off and Holidays
  • Tuition Reimbursement
  • Flexible Spending Accounts
  • Company-Paid Life and Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Programs
  • Hotel Discounts for employees and their families
  • Wellness Initiatives
  • Employee Recognition Events
  • Opportunities for Professional Development
  • Employee Referral Incentives