Vendor Management Specialist

2 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

We are seeking an experienced Vendor Manager to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). As a key member of our team, you will be responsible for managing external vendor relationships, driving operational excellence and innovation, and collaborating with other Amazon teams to positively impact customer experience.

Key Responsibilities
  • Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery
  • Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction
  • Assist with defining long-term vendor strategy
  • Identify, develop and optimize organization processes, playbooks, or tools
  • Deep dive inefficiencies; drive improvement through scalable mechanisms
  • Triage issues, owning resolution, root cause analysis, and corrective action plans
About the Team

The CS GO team manages a network of outsourced contact center vendors to provide CS front line support capacity, flexibility, and cost benefits while delivering exceptional experiences to Amazon's customer base. We practice a partnership-first philosophy of vendor management by working tirelessly to remove obstacles for our vendors in order for our team to insist on the highest standards in performance.

Basic Qualifications
  • Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
  • Experience analyzing data and best practices to assess performance drivers
  • Bachelor's degree or equivalent experience required
  • 4+ years of relevant BPO customer service management experience
  • Experience driving projects to completion using change management or project management frameworks
Preferred Qualifications
  • MBA
  • Lean/Six Sigma experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our website.

  • Amazon Vendor Manager

    2 weeks ago

    Seattle, Washington, United States Tigally Full time

    About Tigally Ltd.Tigally Ltd. is a leading consultancy specializing in Amazon Vendor Central services. We bridge the gap between branding businesses and Amazon's B2B platform, enabling local enterprises to expand their reach into international markets.Job DescriptionThis is a contract remote role for an Amazon Vendor Manager. The Amazon Vendor Manager will...

  • Amazon Vendor Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Vendor ManagerAmazon is seeking a highly skilled Vendor Manager to join our Hardlines team in Canada. As a Vendor Manager, you will play a critical role in managing strategic and established brands to drive profitability and topline performance for our category.Key Responsibilities:Develop and execute vendor growth strategies to drive revenue and...

  • Amazon Vendor Manager

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a self-driven Vendor Manager to support our Vendor Management team and our vendor partners. As a key member of our team, you will work directly with vendors to drive value, selection, and convenience across their business.Key ResponsibilitiesCategory P&L Management: You will be responsible for managing the financial performance...

  • Amazon Vendor Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Vendor Manager Job DescriptionAt Amazon, we are committed to delivering exceptional customer experiences through innovative and high-impact businesses. We are seeking a talented and driven individual to join our Amazon Fresh team as a Vendor Manager, responsible for leading multiple facets of our omni-channel retail business.Key Responsibilities:Grow and...

  • Senior Vendor Manager

    1 week ago

    Seattle, Washington, United States Amazon Full time

    About the RoleAmazon is seeking a highly skilled Senior Vendor Manager to join our team. As a key member of our business, you will be responsible for managing relationships with our largest vendors in Business, Electronics, Automotive & Technology.You will utilize a wide range of skills to drive the performance of vendor partners and act as the vertical lead...

  • Senior Vendor Manager

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Vendor Manager to join our team at Amazon. As a key member of our business operations team, you will be responsible for managing our vendor relationships and driving business results across our product portfolio.Key ResponsibilitiesDevelop and execute vendor negotiation strategies to meet and exceed...

  • Senior Vendor Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job DescriptionAmazon is seeking a highly skilled Senior Vendor Manager to join our team. As a key member of our business development team, you will be responsible for building and maintaining strong relationships with our vendors, driving business growth, and optimizing our product portfolio.Key Responsibilities:Develop and execute vendor negotiation...

  • Amazon Fresh Vendor Manager

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and motivated Vendor Manager to join our Amazon Fresh team. As a key member of our business, you will be responsible for leading multiple facets of our omni-channel retail business, including growing and maximizing our partnerships with critical vendor partners.Key ResponsibilitiesLead annual vendor negotiations...

  • Amazon Fresh Vendor Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    About the RoleAt Amazon, we're committed to delivering exceptional customer experiences. As a Vendor Manager for Amazon Fresh, you'll play a critical role in driving business growth and maximizing partnerships with our key vendor partners.Key ResponsibilitiesLead annual vendor negotiations to grow and maximize partnershipsDevelop strategic relationships with...

  • Senior Vendor Partnership Manager

    6 days ago

    Seattle, Washington, United States Amazon Full time

    Vendor Manager Job DescriptionAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need a talented, bright, and driven people. We are looking for a customer obsessed, analytical, and innovative individual to join Amazon Fresh as a Vendor Manager (VM) to lead multiple facets of an omni-channel retail business.Your...

  • Senior Vendor Partnership Manager

    1 week ago

    Seattle, Washington, United States Amazon Full time

    About the RoleAmazon is seeking a talented and driven individual to join our team as a Vendor Manager for Amazon Fresh. As a key member of our omni-channel retail business, you will be responsible for leading multiple facets of our business, including growing and maximizing partnerships with critical vendor partners.Key responsibilities include owning the...

  • Senior Vendor Manager, Workforce Staffing

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Senior Vendor Manager, Workforce StaffingAmazon is seeking a highly skilled Senior Vendor Manager to join its Workforce Staffing (WFS) global vendor management team. As a key member of the team, you will play a pivotal role in leading and transforming the vendor management approach across the organization.Key Responsibilities:Implement a...

  • Senior Outdoor Vendor Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Senior Vendor Manager - Outdoor CategoryAmazon is seeking a highly analytical and passionate business leader to join the Fashion and Fitness team as a Senior Vendor Manager for the Outdoor Category.This role is responsible for developing and managing a dynamic business in our Outdoors GL, working in the Outdoor Equipment category. The successful candidate...

  • Senior Apparel Vendor Manager

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleThe Senior Vendor Manager position is a key role within Amazon's apparel team, responsible for driving business growth and profitability through strategic vendor management.This role requires a passionate and customer-centric individual with excellent analytical and project management skills, as well as the ability to effectively prioritize and...

  • Senior Apparel Vendor Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    About the RoleThe Senior Vendor Manager position is a key role within Amazon's Fashion team, responsible for driving business growth and profitability through strategic vendor management.This role requires a passionate and customer-centric individual with excellent analytical and project management skills, as well as the ability to effectively prioritize and...

  • Senior Vendor Manager, Apparel

    1 month ago

    Seattle, Washington, United States Amazon Full time

    About the RoleThe Senior Vendor Manager position at Amazon is a key role that requires a passionate customer and brand advocate with proven analytical capabilities, project management skills, and the ability to effectively prioritize.This role is a P&L owner and hands-on operator with some of the world's greatest brands that have a direct selling...

  • Amazon Vendor Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced and analytical Vendor Manager to join our Hardlines team at Amazon. As a key member of our team, you will work directly with a portfolio of strategic vendor partners to develop their business and optimize their supply chain.The ideal candidate will possess a strong understanding of internal and external variables...

  • Senior Vendor Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    About the RoleAmazon is seeking a highly analytical and passionate business leader to join the Fashion and Fitness team as a Senior Vendor Manager. This role will be responsible for developing and managing a dynamic business in our Outdoors GL, working in the Outdoor Equipment category.Key ResponsibilitiesDevelop and manage vendor relationships, including...

  • Senior Vendor Manager, Apparel

    1 week ago

    Seattle, Washington, United States Amazon Full time

    The Senior Vendor Manager position at Amazon is a key role for a customer and brand advocate with proven analytical capabilities, project management skills, and the ability to effectively prioritize.This individual will be a P&L owner and hands-on operator with some of the world's greatest brands that have a direct selling relationship with Amazon.The Senior...

  • Senior Vendor Manager, Apparel

    6 days ago

    Seattle, Washington, United States Amazon Full time

    The Senior Vendor Manager position at Amazon is a key role for a passionate customer and brand advocate with proven analytical capabilities, project management skills, and the ability to effectively prioritize.This individual will be a P&L owner and hands-on operator with some of the world's greatest brands that have a direct selling relationship with...