Lead Mentor All Appliance Service Technician, In-Home

1 week ago


Linthicum Heights, Maryland, United States Transformco Full time
Job Description

The Lead Mentor Technician is responsible for providing timely and quality repairs of members' products while maintaining high member service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding.

Key Responsibilities:
  • Provides timely and quality repairs of members' products while maintaining high member service
  • Provides direction and technical assistance to peer and mentor technicians
  • Conducts technical training and mentors other technicians in the home appliances industry
  • Recommends methods to improve business performance and enhance the member experience
  • Instructs and engages others on the value-added services processes through effective communication
  • Coaches and trains others on all operating policies used in the In-Home business specific to the roles and responsibilities of an In-Home Service technician
  • Directs and trains on technical performance metrics, including net completes per day, member satisfaction survey results, first-time solutions, recalls, and first-time completes
  • Mentors on the use of support networks, including the Member Services Organization, district office support, district staff, routing, and others as identified by the Technical Manager/Area Operations Manager/District, Technical Manager/District Service General Manager
  • Observes, coaches, and assists service technicians at members' homes
  • Recognizes and communicates existing asset gaps of their assigned workforce to the appropriate Technical Manager or Area Operations Manager
  • Offers and sells the company's members value-added products and/or services during repair calls
Requirements:
  • High school diploma or equivalent
  • 3-4 years of related experience
  • License/certification in a relevant field
  • Valid driver's license for the state of employment
  • Up to 25% travel
  • 18 years of age or older
Preferred Skills:
  • Previously certified mentor and/or peer trainer
  • Previous experience in leading or mentoring a group of technicians

This position is an excellent opportunity for a skilled technician to take on a leadership role and contribute to the success of Transformco.

The ideal candidate will have a strong background in appliance repair and a passion for mentoring and training others.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Apply now to join our team and take your career to the next level



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