Service Technician for Vision Care Solutions

1 week ago


Pittsburgh, Pennsylvania, United States Luneau Technology USA Inc & Subsidiary Full time
Job Overview

Company Overview:
Luneau Technology USA Inc & Subsidiary is at the forefront of innovation in vision care, seeking a dedicated Service Technician to support our advanced optical technologies across the greater Pennsylvania region.

As a key player in the vision care technology sector, we provide state-of-the-art eye examination and optical solutions, including renowned brands such as Optovue, Briot, and Weco. Our mission is to empower eye care professionals to enhance their practice efficiency and elevate patient experiences while adhering to the highest clinical standards.

Key Responsibilities:
  • Deliver on-site service support for all Luneau Technology products, including installations, repairs, and preventive maintenance.
  • Efficiently manage service visits and ensure timely completion of all service-related tasks.
  • Document all service activities, including necessary paperwork for job completion, inventory management, and expense reimbursements.
  • Maintain accurate records of problem status and resolve client-reported issues in a timely manner.
  • Ensure the upkeep of all company assets, including tools and diagnostic equipment, in line with company policies.
  • Exhibit professionalism and maintain effective communication with customers, sales teams, and management.
Job Functions:
  • Plan and execute travel to customer locations requiring service interventions.
  • Complete daily work assignments as directed by management and Technical Support.
  • Maintain spare parts inventory according to company standards and return items as required.
  • Engage with customers in a courteous and professional manner.
  • Provide technical assistance and training to fellow Service Technicians.
  • Identify opportunities for product and documentation enhancements.
  • Report any adverse events or device deficiencies in accordance with company protocols.
  • Explore and create potential sales opportunities based on customer needs.
  • Perform additional duties as assigned.
Qualifications:
  • Associate degree in a technical field or equivalent experience.
  • Minimum of 2 years in a Technical Support or Field Service role; 6 years preferred.
  • Strong technical skills with excellent problem-solving capabilities.
  • Exceptional communication skills, both verbal and written, to effectively interact with clients.
  • Knowledge of optics is a plus but not mandatory.
  • Willingness to travel extensively, including overnight trips.
  • Valid driver's license and a clean driving record are required.
  • Ability to lift up to 80 pounds and perform physical tasks as needed.

This job description outlines the primary duties and responsibilities of the position. Employees may be required to perform additional tasks as assigned by management. All requirements are subject to modification to accommodate individuals with disabilities.

Employment Type:

Full-time

Benefits:
  • 401(k) plan
  • Dental and Vision insurance
  • Health insurance
  • Life insurance
  • Paid time off
Work Schedule:
  • Day shift, Monday to Friday
Travel Requirements:
  • Willingness to travel up to 25% is preferred.


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