Resident Experience Coordinator

1 week ago


Grand Rapids, Michigan, United States Arbor Village Continuing Care Campus Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Concierge at Arbor Village Continuing Care Campus. As a Concierge, you will play a vital role in creating a welcoming environment and contributing to the overall culture of our community.

Key Responsibilities
  • Greet guests and visitors, ensuring a positive first impression of our community.
  • Manage incoming calls and deliver messages to residents and staff in a timely and professional manner.
  • Utilize organizational skills to prioritize tasks and manage time effectively.
  • Establish and maintain effective relationships with residents, family members, and staff.
  • Assist with payroll processing, resident and employee file maintenance, and accounts receivable and payable.
  • Ensure that all necessary materials, such as brochures and move-in packets, are readily available for tours and admissions.
  • Promote the mission, values, and beliefs of Arbor Village Continuing Care Campus.
Requirements
  • Previous experience working with seniors is preferred.
  • Effective communication and interpersonal skills.
  • Reliable transportation and a strong sense of punctuality.
  • Ownership attitude and ability to prioritize tasks in a fast-paced environment.
  • Compassionate and professional demeanor, with the ability to represent our community in a positive light.
  • Good judgment, problem-solving, and decision-making skills.
What We Offer
  • Competitive hourly rate of $18.00 (dependent on experience).
  • Full-time position, Monday to Friday.
  • Opportunities for career growth and development.
  • Comprehensive benefits package, including health insurance, voluntary benefits, and 401(k) with company match.
  • Generous paid time off and education assistance.
  • Longevity bonuses and a Perks at Work Discount Program.
About Us

Arbor Village Continuing Care Campus is a leading provider of senior living services, committed to creating a culture of wellness and purposeful living for our residents and employees. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.



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