Customer Service Representative

2 weeks ago

New York, New York, United States Pyramid Global Hospitality Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will play a key role in delivering exceptional guest experiences and ensuring the highest standards of quality.

Key Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Promote Hotel's marketing programs and make appropriate selection of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change, and balance an assigned house bank.
  • Post charges to guest rooms and house accounts using the computer.
  • Answer the telephone using positive and clear English communication.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications.
Requirements:
  • High school diploma preferred.
  • No prior experience required, prior hospitality experience preferred.
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
What We Offer:
  • Comprehensive health insurance.
  • Retirement plans.
  • Paid time off.
  • Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
  • Ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Why Join Us:
  • We value our employees and are committed to creating a supportive and inclusive work environment.
  • We offer a range of employment benefits and unique perks to support your wellbeing and career development.
  • We are a global company with over 230 properties worldwide, offering opportunities for career growth and advancement.

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