Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will play a key role in delivering exceptional guest experiences and ensuring the highest standards of quality.
Key Responsibilities:- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Complete the registration process by inputting and retrieving information from a computer system.
- Promote Hotel's marketing programs and make appropriate selection of rooms based on guest needs.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change, and balance an assigned house bank.
- Post charges to guest rooms and house accounts using the computer.
- Answer the telephone using positive and clear English communication.
- Close guest accounts at time of check out and ascertain satisfaction.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications.
- High school diploma preferred.
- No prior experience required, prior hospitality experience preferred.
- Ability to effectively deal with internal and external customers.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Comprehensive health insurance.
- Retirement plans.
- Paid time off.
- Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
- Ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
- We value our employees and are committed to creating a supportive and inclusive work environment.
- We offer a range of employment benefits and unique perks to support your wellbeing and career development.
- We are a global company with over 230 properties worldwide, offering opportunities for career growth and advancement.
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