Customer Experience Director

3 days ago


Mount Laurel, New Jersey, United States Health Monitoring Services Full time
Job Description

At Health Monitoring Services, we are looking for a highly skilled Customer Experience Director to lead our call center team. This is a unique opportunity to join a dynamic organization and contribute to the delivery of exceptional customer experiences.

Key Responsibilities

* Develop and execute strategies to enhance customer satisfaction and loyalty
* Manage a team of call center agents to achieve high levels of performance and productivity
* Collaborate with cross-functional teams to drive business results and achieve company objectives
* Ensure compliance with company policies and procedures

Requirements

* 3+ years of experience in customer-facing leadership or management role
* Excellent communication, interpersonal, and coaching skills
* Strong analytical and problem-solving abilities
* Proficient in MS Office and CRM systems

What We Offer

* Competitive salary range: $100,000 - $140,000 per year, based on experience
* Opportunities for career growth and professional development

About Our Company

Health Monitoring Services is a leading provider of health monitoring solutions, committed to delivering exceptional customer service and support.

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